• We ship worldwide
  • During checkout you can select express or standard shipping
  • For express shipping we predominantly use DHL express which is commonly received within 6 Business Days
  • You will be sent your shipment tracking information after your package is dispatched for all express shipments and many standard shipments (depending on destination country)
  • Your tracking number may take up to 72hrs to activate
  • Standard shipping methods vary and take from 3-4 weeks on average
  • Allow 24-48 hrs to package and deliver order to shipment provider
  • Beware of peak season, for example Christmas time, when shipping providers often have delays that are out of the control of Basal


    The simplest way to track your order is from your personalised link in the email you will receive with your tracking information. 


    • The shipping price is automatically adapted to the destination and the order value/weight.
    • Please input your shipping destination in the cart to determine the correlated shipping cost. 
    • For most destinations, there are two shipping price points that relate to the order value
      • Orders under AUD$100 (base shipping price)
      • Orders above AUD$100 (discounted shipping price)

    Australia | USA | Canada

    If you would prefer a shipping quote, one can be provided by request at

    If you are unable to complete your order and have a shipping address that's off the beaten path, please contact us at so that we can determine specific shipment arrangements. We will do everything that we can to accommodate your needs. 
    If you have any specific shipping requirements please make sure you contact us at before you make your purchase. Once you've made your purchase we are all guns blazing to get your products packaged and shipped so you can put them to good use in their new home but we'd hate to leave out your important requirements.