Basal Shipping Info


  • We ship worldwide
  • During checkout, for most regions, you can choose express or standard shipping
  • For express shipping we predominantly use DHL express which is generally 4-6 day shipping
  • Standard shipping varies on the region. Some regions is as shorts as 1 week and other regions can take up to 4 weeks. You'll see your expected time after you've inputted your shipping address.
  • You will be sent your shipment tracking information after your package is dispatched for all express shipments and most standard shipments (depending on destination country)
  • Your tracking number may take up to 24hrs to activate
  • Most orders are packaged and with the shipment provider within 4 working hours
  • Beware of peak season, for example Black Friday & Christmas time, when shipping providers often have delays that are out of the control of Basal
  • Shipping times are estimates only and are not guaranteed
  • If you have any inquiries or concerns don't hesitate to email and we'll help you out!


    The simplest way to track your order is from your order information & links in the email your order confirmation email. As mentioned above, tracking may take up to 24 hours to activate so check that link again if it's not immediately active. 


    • The shipping price is automatically adapted to the destination and the order value/weight.
    • Please input your shipping destination in the checkout to determine the correlated shipping cost options. 
    • For most destinations, there is free standard shipping if your order totals at least this value (or equivalent in the currency you are shopping in)
      • USD$100
      • AUD$150
      • EUR€90

    Australia | USA | Canada | United Kingdom

    If you would prefer a shipping quote, one can be provided by request at

    If you are unable to complete your order and have a shipping address that's off the beaten path, please contact us at so that we can determine specific shipment arrangements. We will do everything that we can to accommodate your needs. 
    If you have any specific shipping requirements please make sure you contact us at before you make your purchase. Once you've made your purchase we are all guns blazing to get your products packaged and shipped so you can put them to good use in their new home but we'd hate to leave out your important requirements.